Return and Refund policy

Welcome to Hayati Pro Max. Our Returns and Refund Policy is designed to ensure a smooth and satisfying experience for all our customers. Here’s how returns and refunds work at Hayati Pro Max:

Returns Policy:

  • Time Frame: Returns accepted within 14 days from delivery.
  • Eligibility: Items must be unused, in original condition, and in original packaging.
  • Return Shipping: Customers pay return shipping; original shipping fees are non-refundable.
  • Initiating a Return: Contact us at [email protected] with your order number and product details.
  • Restocking Fee: A 5% fee is deducted from refunds.

Damaged or Incorrect Items:

  • Handling Damaged Items: We cover return shipping for damaged items; no restocking fee applies.
  • Proof of Damage: Provide evidence (e.g., photos) for a swift return process.
  • Incorrect Item: Contact us immediately for resolution.

Refund Process:

  • Inspection and Approval: Refunds depend on receiving and inspecting the returned item.
  • Refund Method: Processed back to the original payment method within 10 business days.
  • Refund Notification: We’ll notify you about the approval or rejection of your refund.

No Exchanges:

We do not offer direct exchanges; please return the original item and place a new order.

Contact Information:

For questions about our policy, email us at [email protected].

Policy Changes:

We may modify this policy at any time, effective immediately upon posting on our website.

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