Welcome to Hayati Pro Max. Our Returns and Refund Policy is designed to ensure a smooth and satisfying experience for all our customers. Here’s how returns and refunds work at Hayati Pro Max:
Returns Policy:
- Time Frame: Returns accepted within 14 days from delivery.
- Eligibility: Items must be unused, in original condition, and in original packaging.
- Return Shipping: Customers pay return shipping; original shipping fees are non-refundable.
- Initiating a Return: Contact us at [email protected] with your order number and product details.
- Restocking Fee: A 5% fee is deducted from refunds.
Damaged or Incorrect Items:
- Handling Damaged Items: We cover return shipping for damaged items; no restocking fee applies.
- Proof of Damage: Provide evidence (e.g., photos) for a swift return process.
- Incorrect Item: Contact us immediately for resolution.
Refund Process:
- Inspection and Approval: Refunds depend on receiving and inspecting the returned item.
- Refund Method: Processed back to the original payment method within 10 business days.
- Refund Notification: We’ll notify you about the approval or rejection of your refund.
No Exchanges:
We do not offer direct exchanges; please return the original item and place a new order.
Contact Information:
For questions about our policy, email us at [email protected].
Policy Changes:
We may modify this policy at any time, effective immediately upon posting on our website.